Accessibility Policy
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Entry Point Inclusion Policy for Clients:
You belong here! You deserve to be included and served with respect! The Entry Point Coordinated Entry System promises to serve all clients fairly, and without discrimination based on any of these things:
  • Your gender, gender status or gender expression
  • If you’re LGBTQI+
  • Your race, color, tribe or ethnicity
  • Your immigration, refugee or citizenship status or what country you’re from
  • Your income or lack of income, or source of income
  • How well you read, write or speak English
  • Your job status
  • Your education level
  • Your marital, family or partnership status
  • Your religion or non-religion or personal philosophy
  • Your health or mental health status
  • Your physical, developmental, intellectual or emotional ability
  • If you have HIV or AIDS
  • If you have alcohol or drug use or addiction, or other addictions
  • Your legal history
  • Your veteran or military discharge status
  • Your participation in the street economy
  • Whether or not you follow a doctor’s or therapist’s medical or treatment suggestions
  • Your body size
  • Your age

This means when we assess your service needs and match you to programs you’re eligible for, we will make decisions and provide care and services fairly and with respect.

These are some of the ways we do this:
  1. We do not allow any speech, language, or behavior that is hateful or abusive for anyone who might come into our spaces. If you feel other clients or staff have mistreated you or made you feel bad or unsafe because of your identity, please let staff know right away.
  2. If you are transgender, genderqueer or gender non-conforming in your identity or experience, you can choose whether or not to discuss this with staff or others. Your gender self- identity will be respected, regardless of
    whether you express that identity in a way others might expect. It won’t matter whether you have chosen medical interventions, or changed your gender marker on your IDs. What matters is how you identify. Staff will
    use your chosen name and pronouns and protect your privacy. You can work with staff to decide what is safest for you in gendered spaces.
  3. We don’t need to know your immigration, refugee or citizenship status. We will not work together with ICE or any other law enforcement people, or even let them know we are serving you, unless they present an arrest
    warrant that is signed by a judge and names you.
  4. We have these things to help you communicate with us if you need them:
    • a. TDD/TTY access
    • b. Picture communication cards
    • c. Large print forms and policies
    • d. Language translation service
  5. If you find it hard to read or write, staff will read forms and other written things to you, or help you write on forms. We try hard to make our forms and writing easy to read and understand.
  6. If you have mobility difficulties, staff will help you decide which buildings are most accessible for you We will send an Outreach worker as soon as possible to a mutually agreed upon location if needed.
  7. Your family is your family, no matter what the ages and genders of the family members are. It’s up to you to tell us who’s in it, and you can stay together in the same program regardless if you’re legally married, and no matter what your sexual or romantic orientation is, as long as space and housing stock make it possible to accommodate you safely.
  8. You can have whatever religion or personal philosophy you want, and we don’t expect you to go along with any religious activity while you’re with us.
  9. We really value diversity, and want you to be feel safe expressing and celebrating your own culture!
  10. Our programs might have rules that you can’t drink alcohol or use illegal drugs on their sites, but as long as you are behaving respectfully and being safe, it’s your business about what you use off site and whether or not you are intoxicated when you come to us. We do not do drug testing or keep people out because of drinking or using outside program spaces.
  11. You don’t need to tell us if you have HIV or AIDS, but if you do, we will protect your privacy, and it might help us find you housing faster.
  12. If you feel you have been excluded or discriminated against because of your identity as listed above, you can file a complaint with the Entry Point Lead Team. The complaint process is below.
  13. We hold everyone accountable to the same standards of inclusion and non-discrimination and anticipate that you will extend the same inclusive and non-discriminatory attitudes and behaviors toward other clients. Entry Point and agency program staff and program volunteers.
Discrimination Complaint Process:
Step 1: As soon as possible after the discrimination happens, contact the Entry Point Lead Team by filling out and
emailing the Entry Point Discrimination Complaint Form. Your worker will get you the form, and help you get the
completed form to the Entry Point Lead Team.
Step 2: The Entry Point Lead Team will take up to 30 days to investigate your complaint by reviewing documents and
talking to people who might know about the complaint. They will make a decision, and then will communicate the
decision to you and others in 30 days after that. If the Entry Point Lead Team feels your complaint is about the services
of your agency rather than the process of Entry Point assessment, matching and referral, or if it is about discrimination
between clients, they will direct the complaint to the specific agency’s grievance process.
Step 3: If the Entry Point Lead Team determines that discrimination happened at some point in the Entry Point
assessment, matching, or referral process, they will work to make sure the problem is corrected so that it will not
happen again. They will also work with you to decide how to put things right for you.
Step 4: If you feel the Entry Point Lead Team made the wrong decision, you may appeal your complaint with the Entry
Point Committee within 30 days. The Committee will meet within a month, and will let you know their decision as soon
after that as possible. The Entry Point Committee’s decision is final.
Discrimination complaints can also be directed to the Department of Housing and Urban Development: Chicago Regional
Office: (800) 765-9372; or online at: in a new window

Entry Point Discrimination Complaint Form

About Your Privacy
Your privacy is very important to us. When you visit this site, we want you to feel secure that we are respecting your privacy. We recognize that visitors to our site may be concerned about the information they provide to us, and how we treat that information. The following information concerning the gathering and use of personal information through this site is being provided to enable you to make knowledgeable choices about whether to provide information to us and to give you the opportunity to limit the manner in which personal information about you is used. Please read this privacy statement carefully before using this site. Your use of this site indicates your consent to our processing, use, disclosure and transfer of your personal information as described in this privacy statement. We may revise this privacy statement from time to time. You are responsible for checking this statement when you visit our site to review the current privacy statement. If you do not agree with the privacy statement, you should stop using the site immediately.

What information does Entry Point gather through the site?
You will need to provide certain information to complete transactions initiated by you through the site. If you choose not to provide information, we may not be able to provide those services or to complete those transactions. You also may be required to provide additional registration information to complete transactions initiated by you (e.g., recording a stated desire to donate online through this site).

Information gathered through traffic monitoring
Like many other websites, this site is equipped with a program that monitors traffic by automatically recording every visitor”s host and/or IP address. This program tracks the number of times the site is visited, how many visitors come to the site, and which parts of the site they frequent. Entry Point does not disclose this information to anyone outside of the organization. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

This website utilizes cookies for registered users who choose to have the website remember login and session info.

Privacy Statement

How does Entry Point use personal information?
Entry Point may use personal identifiable information it gathers from you in connection with the provision of the services available to you through the site and in completing the transactions initiated by you. Listed below are some of the ways in which your information may be used:

  • to improve Entry Point services
  • to notify you about new opportunities or activities of Entry Point
  • to generate aggregate statistical information
  • to complete any transactions you may do at the site (which will include providing your information to the relevant agencies so that they can complete your transaction).

With whom does Entry Point share my personal information?
Entry Point will not sell rent, or knowingly reveal or share with unaffiliated third parties any of your personally identifiable information except in the following limited circumstances:

  • we have your permission to share the information
  • we are authorized to do so under this privacy statement
  • or we are required by law to disclose your information or to protect against fraud or illegal activity.

Social Media
Entry Point values the privacy of those who engage with us on social media. Although each individual is ultimately responsible for protecting their information within the policies of specific social media platforms, Entry Point applies all policies listed here to current and future social media accounts associated with the agency.

Children’s Privacy
Parental consent is required for children under 13 to provide personally identifiable information via our website.

The safety and security of your donation transactions and information is important to us. We use encryption and the https security protocol, SSL, to communicate with your browser software. This method is the industry standard security protocol.

Linked Sites
If you click on a hypertext link that takes you to another site outside of Entry Point, we are not responsible for the information collection practices and use at that other site. In addition, when you initiate a transaction through such a link, the information you and we submit to such an entity to complete your transaction becomes subject to that entity”s privacy or information use policies. Entry Point is not responsible for the privacy or information use policies of such entities.

Communications and Opt-Out Policy
You will always have the ability to opt not to receive email or other means of communication from Entry Point. Entry Point respects your privacy and realizes that not everyone likes to receive special announcements or information. You have the ability upon registering at the site to opt out from receiving email or other communications. Alternatively, after you register, if you would like to remove your name from the Entry Point, you can change your registration options by using the contact information below to request that Entry Point remove you from its lists. Please note that it may take several days to get your name removed from some lists. Your opt-out will be effective unless or until you opt to receive email by updating your user profile. Again, please remember, once we have provided information to other organizations due to transactions initiated by you, we are not responsible for their use of the information, and you should consult their privacy and information use policies.

Entry Point reserves the right to amend or alter its online privacy policy at any time without notice by posting such a change on this site.

Who can I contact for more information?
If you would like to be deactivated from the Entry Point mailing lists, or if you would like to update your personal information, you may notify us by e-mail, telephone, fax, or postal mail. Entry Point will use reasonable efforts to promptly resolve any issues. Here’s how to reach us:

E-mail Address:
Telephone: 708.338.1724
Fax: 708.338.1745
Mailing Address
Entry Point
1851 S. Ninth Ave.
Maywood, IL 60153

HMIS Privacy Policy
For the latest version of this, please click hereopens in a new window.